Player support

If you have a question about the game, your account or a payment, start with the FAQ page — it covers the most common situations.

Contacting support

If you did not find an answer, open a ticket in your account, in the "Support" section. This way your request goes straight to the administration and will not get lost.

What to include

• the login of your game account and the character name;
• the server where the problem occurred;
• the date and approximate time of the event;
• screenshots, if they help explain the issue.

The more detail you provide, the faster we can help. Tickets are handled in order of arrival.